DELIVERY METHODS:
We deliver all our goods using our own transport vehicles for local delivery.
COLLECTION/RETURN TIMES
Pickup and drop off Times will be Monday, Friday and Saturday between 9.30 to 10.30am. Saturday Hired equipment will be delivered back Monday morning.
Items cannot be sent to PO Box addresses. It is your responsibility to supply us with your correct shipping address. Please contact us if you haven’t received your Order after seven business days from dispatch. We will work with you to resolve the matter.
Items are delivered during business hours and require a signature for confirmation of delivery. If there is no-one at the delivery address when the delivery service attempts delivery, you may be charged a re-delivery fee.
PACKAGING
We will do our best to package your order with care.
MISSING DELIVERIES
If you do not receive your order within Australia within seven business days, please email [email protected] and we will work with you to resolve the matter.
ITEMS DAMAGED IN TRANSIT
Please do not sign for a package if it is damaged. Signing for an item means it has been received in good Order, and any damage is no longer the courier’s responsibility. If your item is damaged, please contact us within 24 hours.
SECURITY CHECK
As part of our commitment to protect against fraud, we may contact you to verify the account you used to purchase goods via our website before we dispatch them. To prevent your Order being delayed, please respond as soon as possible during business hours, Monday to Friday. We reserve the right to cancel the Order and issue a refund if we cannot complete the security checks satisfactorily.
AUSTRALIA-WIDE DELIVERY
We deliver to any location in Australia for sold items with a delivery fee.